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Exchange/Return Policy


100% Satisfaction Guarantee:

We want you to be fully satisfied with every Incontinence Panteez Incontinence Panty that you purchase from www.incontinencepanteez.com (or www.periodpanteez.com). If you are not satisfied with an item that you have purchased, you may exchange or return the item within 30 days of delivery for a different size or full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges. The return must be received by Incontinence Panteez within 45 days of your order date.

The item must be returned in excellent, and its original condition, have the original tags still attached, and with all paperwork and accessories to ensure credit.

  • Credit for gift certificates will be issued to the original purchaser.
  • Items ordered on www.incontinencepanteez.com cannot be returned to land based stores that sell Incontinence Panteez products.
  • Please note that we can only accept returns if the merchandise was directly purchased from www.incontinencepanteez.com or www.periodpanteez.com (or Period Panteez LLC directly). At this time, we cannot process returns from retail stores and/or other online retailers. Please see the return policy for the store in which you purchased your product, and they should be able to assist you.
  • We cannot accept used, nor washed, underwear under any circumstances.
Exchanging or Returning an Item:

To exchange/return items purchased online, please follow these steps:

  1. Please make copy of your receipt to keep for your records, and send the original back with the Incontinence Panteez.
  2. For Exchanges: Please write the size and color you would like to exchange your Incontinence Panteez with. For your convenience, we will charge the shipping cost (below) to the card on file. If you have a different method of payment (i.e., PayPal, check, etc.), please advise via a note or include it with the package (checks should be made payable to: Period Panteez).
    United States: 1 pair - $  4.95, 2 pair - $  6.95, 3+ pair - $9.95
    Canada: 1 pair - $14.95, 2 pair - $17.95, 3 pair - $19.95
    4+ pair - the amount you initially paid for shipping
    For Refunds: Please write the reason for the return on the receipt.
  3. Pack the item(s) securely in the original product packaging, if possible. Please include all items and your receipt. All items must be returned in excellent condition, with original hang tags still attached, to ensure credit.
  4. Please remove (or cover) all extra labels from the outside of the package before returning.
  5. Ship the package back to Incontinence Panteez using the United States Post Office (www.usps.com) since they are being shipped to a P.O. Box. We recommend you use a traceable and insurable shipping method. Note that all shipping charges must be pre-paid, and Incontinence Panteez cannot accept C.O.D. deliveries.
  6. Keep the Return Tracking Number for your return package to monitor delivery status.
Ship To:

Incontinence Panteez LLC
Attn: Exchange/Return Department
P.O. Box 13004
Hamilton, OH 45013



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